There is a reason many painting companies offer cheap prices. Make sure that before you hire a painter, they can say yes to these 25 questions...
Reputation and Stability:
- Have they been in business for 20 or more years under the same company name?
- Can they supply at least 20 local references that you can call?
- Do they maintain at least $1 Million of Liability Insurance, in addition to a $1 Million additional Umbrella Policy, and can their agent send the certificate directly so that your home is covered in the event of an accident causing damage to your property (It happens)?
- Do they have Workers Comp Insurance so that you don’t lose everything you own if a painter gets injured? (This happens more than you might realize in the trades!)
- Are the painters they are going to send to paint your house ACTUAL employees of the company (not subcontractors)?
- Are they an Accredited Business with an A+ rating with the BBB?
- Do they maintain accounts with local suppliers, and do they have letters of good standing?
- Are they an active member of any local organizations such as the Chamber of Commerce?
Experience and Service:
- Do they offer a written warranty, and if so, how long is their warranty?
- Do they offer touch-ups for the life of the warranty?
- Are they reachable 10 hours a day via the office manager or owner’s direct line?
- Do they have a company policy to return calls by the next business day?
- Do they give you a written painting process for interior and exterior work?
- Has the lead painter supervised and or painted at least 200 projects?
- Have they successfully completed at least 1500 painting projects since 2008?
- Do they provide an approximate start date and completion date for your project?
- Do they properly reinstall all doors, windows, and electrical hardware?
- Do their crews have written daily clean up processes and procedures
- Do they have a strict employee smoking policy, prohibiting smoking anywhere on the customer’s property?
- Do they accept Visa, Mastercard, Discover, and American Express for ease of payment?
- Do they offer financing options of 12 months, same as cash or low-interest loans through a well-respected financial institution?
Follow Up and Follow Through:
- Do they give a written quote with a price guarantee for the work specified?
- Do they provide a walk-through with the crew lead upon completion of the job?
- Do they offer a comprehensive customer satisfaction survey upon completion of the job?
- Do they provide you with a warranty on all material and labor?
Brush & Roll Painting can proudly answer YES to all 25 Questions and will provide Liability Insurance and Workers Comp Insurance Certificates, helping you sleep soundly at night knowing that in the event your home is damaged, or worse, somebody is injured, you are protected.
Bill Carlson
Bill is the owner and operator of Brush & Roll Painting. Bill Carlson is a second-generation painter. He grew up working with his father’s painting and restoration company. After graduating from Bennington High School, he served in the US Navy, traveling with the boxing team. While this was a great opportunity to see the world, it also made him realize how much he loved his little world here in Nebraska. He settled back into the painting industry, working with his brother. It wasn’t long before Bill’s entrepreneurial spirit pushed him to start his own business. Always one for a challenge, he longed to prove to himself that he could be as successful on his own as both his dad and brother were.
